Full refund within 7 days, as long as you have not activated the license.

Refund window

You can cancel your purchase within 7 days of payment (or of the day you received your key, if that was later). We send your key right away on the payment confirmation screen and by email, but viewing the key does not limit a refund. The limits under “Not eligible” below apply from the moment you activate the key in the software and start using it.

If the product is defective or does not work as described, you may request a refund within 3 months of receiving the product, or within 30 days of when you found out (or could have found out).

Eligible for a refund

• Within 7 days of payment (or of receiving your key, if later), and the license key has not yet been activated in the software.
• Duplicate charges for the same order.
• Payment was approved but no license key was delivered.
• The software does not run because of a product defect on a system that meets the stated requirements (Windows 10/11, or an Apple Silicon Mac on macOS 14 or later), and support could not resolve it.
• The product clearly differs from its description.

Not eligible

• The license key has already been activated in the software. From activation, cancellation for a simple change of mind is limited. Activation is recorded in our system; before activation you can get a refund even if you have already viewed the key.
• A change of mind more than 7 days after payment (or after receiving your key, if later).
• API usage fees you paid directly to AI providers such as OpenAI, MiniMax, ElevenLabs or Typecast. Aon Pro Studio does not charge or receive these fees, so we cannot refund them; the provider's own policy applies.
• Complaints caused by your own environment (internet connection, conflicts with third-party software, or a system below the stated requirements).
• License keys obtained from unofficial sources.
• Orders showing refund abuse (such as repeated buying and refunding) or suspected fraud. We may decline these requests.

Nothing here limits any right to cancel that applicable consumer law gives you. If you are unsure, ask us first.

How to request a refund

Email aonprostudio@gmail.com with the details below. There are no user accounts, so your purchase email is how we verify you. Please send it from the email address you paid with.

1. Order number
2. The email address used for payment
3. Purchase date and amount
4. Reason for the refund (optional)
5. Whether you have activated the license key in the software

Forgot your order number? Confirm your purchase email on License Recovery to see it.

Timing

• Within 3 business days of receiving your request, we review it and ask Payple to cancel the payment.
• When the money reaches you depends on the payment method. For credit cards it usually takes 3–5 business days under the card issuer's cancellation schedule, and up to the next billing month depending on the issuer's settlement cycle. Points or balance paid through Naver Pay or Kakao Pay usually return in 1–3 business days.
• Refunds go back to the original payment method only.

After a refund

Once a refund is complete, the license key for that order is deactivated and can no longer be used. Computers where it was activated stop working at the next license check. Continuing to use the key after a refund is not permitted.

We do not ask you to delete videos you already made, but your right to use the software ends.

Read the full license terms

Contact

Email

aonprostudio@gmail.com

Topics

Payments, key delivery and lost keys, refunds, activation errors, product questions

Reply time

Within 48 business hours (excluding weekends and Korean public holidays)

Including your purchase email and order number speeds things up. Never paste your full license key into an email; the last 4 characters are enough.